Overview

At Drew House, we want you to love every item you purchase. If your order doesn’t meet your expectations or doesn’t fit as expected, you have the right to return it. Our goal is to make the return process as simple as possible while ensuring you get the support you need.

Return Policy

If the item doesn’t fit or falls short of your expectations, you have the right to return it to Drew House within 15 days of receiving your order. To initiate a return, please contact our customer support team with your order details. Items must be in their original condition, unworn, and with all tags attached to qualify for a return.

Refund Process

Once your return is received and inspected, we will process your refund. Refunds are issued using the same payment method you used for the original purchase. Please allow up to 5–7 business days for the refund to appear in your account after it has been processed.

Exchanges

If you want to exchange an item for a different size or style, please return the original item and place a new order. At this time, we do not offer direct exchanges.

Non-Returnable Items

Certain items are not eligible for return or refund, including final sale items or items that have been worn, washed, or altered. Make sure to review product descriptions before purchasing.

Shipping for Returns

Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part. We recommend using a trackable shipping service to ensure your return reaches us safely.

Contact Us

For any questions about returns, refunds, or exchanges, please contact our customer support team at Info@thehouseoffdrew.store. Our team is ready to help you with any concerns and guide you through the process.